A tier-1 Australian energy retailer.
Documents that used to take days now ship in under an hour.
The in-house legal and regulatory team reviews and revises instead of retyping.
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A tier-1 Australian energy retailer.
Documents that used to take days now ship in under an hour. The in-house legal and regulatory team reviews and revises instead of retyping.
Cycle time
Days → under 1 hour
Per first draft, end to end
Reviewer time
~6 hours → under 1 hour
A 5–8× speed-up per document
Draft acceptance
75–85%
Accepted with minor edits only
Throughput
~2× per lawyer
Without adding headcount
The in-house legal and regulatory team was typing what was already in the system. Each retail contract endorsement, each Internal Dispute Resolution response, each regulatory filing to the AER was assembled by hand from a precedent library that already held the right language. A lawyer or paralegal would find the closest matching precedent, drop it into the template, adjust for the specific matter, walk it across for review.
The work itself wasn’t hard. It was repetitive in a way that punished the people best at it. Every senior lawyer’s day was swallowed by first-draft assembly that wasn’t where their judgement actually mattered. Documents that needed to ship the same day didn’t. The backlog was visible in the matter-management system every Friday afternoon.
A drafting assistant.
Scoped to first-draft assembly only. No review, no advice, no sending, no signing, no negotiation.
Connections
- Precedent library (read-only)
- Template store
- Matter-management system
- Document store
- E-signature platform (read-only)
- Internal house style and clause playbook
- Identify the closest matching precedent for the matter’s template family
- Assemble the draft against the template using the matter’s specific inputs
- Surface the three or four sections most likely to need bespoke edits
- Route into the reviewer’s queue with matter context attached
After the first live week, precedent and template matching needed tightening. A few drafts pulled a near-neighbour from the wrong template family (same document type, different commercial context), so reviewers spent time undoing language that should never have been there. Matching was refined against the real matter mix: closer template-family gates, and a clearer hold when no strong precedent fit.
Flagging and routing got the same pass. Sections most likely to need human edit (termination, indemnity, schedules, indexation) were called out more clearly on every draft, and routing carried fuller matter context so reviewers opened fewer wrong queues. Assembly stayed the same; the handoff got better.
- Final review and sign-off on every document
- Negotiation of any term that deviates from precedent
- Anything heading toward the AER, the state energy ombudsman, or litigation
- Strategy calls: when to fight a clause, when to concede, when to escalate to the GC
- Anything outside the agreed template set
- First-draft assembly from the precedent library
- Identifying the closest matching precedent for the template family
- Surfacing the sections likely to need bespoke edits
- Logging the matter and the draft in the matter-management system
- Routing to the right reviewer with context attached
The pattern reads in line with what other in-house legal teams have reported: a 5–8× reduction in reviewer time per document, throughput per lawyer roughly doubling, and 75–85% of drafts moving through review with only minor edits.
- Give legal advice. Not in drafts, not in messages, not in summaries. Advice comes from lawyers.
- Send anything externally. No draft leaves the retailer’s domain without a reviewer’s explicit approval.
- Sign anything. E-signature access is read-only.
- Touch anything outside the agreed template set. Bespoke or novel documents go to a human from the first line.
- Negotiate or commit on behalf of the retailer. Every commitment (financial, regulatory, or contractual) comes from a person.
The legal and regulatory team now reviews and revises instead of retypes. The work that was always the point of the role (the judgement on where to push back, the strategic call on a tricky regulatory question, the senior eye on the documents that actually matter) is now what the day is spent on. The first drafts arrive ready for the kind of review the team is trained to do.
Draft assembled: Endorsement E-1842, base precedent 2025-A7, FY25 indexation clause applied. Three sections flagged for review: termination, indemnity, schedule 2. Routed to Sam.
LEGAL WORKFLOWS
The same operating model, two other first jobs.
This case is first-draft assembly for an in-house regulatory team. Every draft still goes through human legal review. It does not prove inbound contract review or small-firm intake.
Need the front of the matter handled first? For missed calls, web enquiries, consultation booking, transcripts, and matter handoff, see the legal intake implementation.
If the next job is inbound contracts rather than first-draft assembly — extract clauses, compare them with the approved playbook, flag deviations for a human reviewer — that is automated contract review. A managed first-pass employee, not a CLM.
Other deployments on the same operating model.
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Deeper answers, customised pathways, better experience for every prospect. The advisors who used to type the same unit explanations now spend the day on the conversations that need them.
Read the caseTelecommunications · chat triage
The national telecommunications carrier of a small island nation.
About a thousand chats a day, cleared inside the day. Agents open each one to a brief and draft already prepared, not an empty screen.
Read the caseBring us one workflow. We will name the employee in 48 hours.
Send the queue, inbox, or report with the clearest delay.
Mia maps the first similar Rebotify fix.