The task, the human review, and what changed.
Each case started with a recurring task that took too much of the team’s time.
AI prepared the work. People reviewed it and made the decisions.
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Tell us which project relates to your team and what you want to improve.
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Three teams. Three kinds of work. The same approach.
Read each case to see what caused delays, what AI prepared, what people approved, and what improved after the first week.
A tier-1 Australian energy retailer.
First drafts that used to take days are now ready in under an hour. The in-house legal and regulatory team reviews and revises instead of retyping.
Time to first draft
Days → under 1 hour
From request to first draft ready for review
A leading Australian provider of online higher education.
Clearer course explanations and study options tailored to prospective students. Advisers who used to repeat the same unit explanations now spend more time on conversations that need their judgement.
What improved
Satisfaction & enquiry experience
The quality of first replies
The national telecommunications carrier of a small island nation.
About a thousand chats a day, handled the same day. Support staff open each chat with a summary and draft reply already prepared.
Volume
~1,000 chats/day
Across the carrier’s primary channel
LEGAL WORKFLOW
If the legal bottleneck starts before drafting, see the legal enquiry service for after-hours calls, enquiry screening, booking details, transcripts, and records in your customer system.
Review the work. Keep improving it.
Getting started is only part of the job. Regular reviews help teams catch mistakes and improve the work.
Weekly review
Each AI employee gets a 30-minute weekly review: what needed correcting, what needed human help, and what it could take on next.
One or two new skills at a time
Make one or two specific changes, then review and improve them the following week.
People approve important actions
Sending messages, making payments, and making commitments need human approval by default. Any change to that rule needs evidence from the work.
Asking for help is part of the job
When the AI says “I’m not sure — passing this to you”, that is the system working. The goal is to prepare useful work and bring the right decisions to a person.
Where customers have not disclosed exact figures, the ranges shown come from vendor reports of similar AI systems. The customer work described here falls within those ranges; they are not exact customer measurements.
Have a similar task? Tell us what needs doing.
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Our team will reply within one business day.