Revenue

Ecommerce support automation

Unstick the WISMO and returns queue by pulling order context, checking policy, drafting replies, and escalating refund exceptions.

FIRST FIXUnstick one WISMO ticket

Send the WISMO or return queue. Mia maps the first order-context, policy-check, and escalation loop.

See pricing
HOW IT WORKS

Ecommerce support teams do not need more generic macros. They need each ticket to know the order, shipping status, return window, product policy, and refund risk before anyone replies. This AI employee prepares the answer and holds risky cases for human approval.

WHAT COMES IN
  • Customer tickets, Shopify order data, tracking events, return windows, and refund policy
  • Product catalog details, customer history, and support macros
  • Escalation rules for high-value orders, chargebacks, fraud, and exceptions
WHAT GOES OUT
  • WISMO and returns queue triaged by order status, policy, and urgency
  • Reply drafts with live order, tracking, and product context
  • Refund, exchange, and escalation queue with risk notes for review
TYPICAL TOOLS

The employee runs inside the systems you already use. Common ones for this workflow:

ShopifyShopify
GorgiasGorgias
ZendeskZendesk
AfterShipAfterShip
Loop ReturnsLoop Returns

If your stack is different, it almost certainly connects too. See the directory →

A MOMENT

“Peak-season Monday. The AI employee clears order-status questions, drafts return-window replies, and escalates three refund exceptions with full order context.”

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See every workflow
HIRE YOUR FIRST

One workflow. Ecommerce support automation. Live in 48 hours.

Unstick one WISMO ticket

Send the WISMO or return queue. Mia maps the first order-context, policy-check, and escalation loop.