Ticket triage
Categorize incoming tickets, draft replies for the common ones, escalate the edge cases. The frontline stops drowning.
Mia is our AI employee. Email her — she’ll book your 15-minute call. That’s the demo.
Most tickets are variations of the same five questions. The employee categorizes each one, drafts the reply for the common patterns, and tags the edge cases for human escalation. Your team handles the 20% that actually needs them.
- Incoming tickets across email, web form and chat
- Knowledge base and past resolutions
- Escalation criteria and priority rules
- Categorized, prioritized queue
- Draft replies for common patterns
- Edge cases flagged with reasoning
The employee runs inside the systems you already use. Common ones for this workflow:
If your stack is different, it almost certainly connects too. See the directory →
“Saturday morning ticket spike. Monday: 60% of weekend tickets already resolved with auto-sent replies, 30% drafted and waiting, 10% escalated.”
Other workflows on the same track.
Contract review
Read incoming contracts, flag deviations against precedent, summarize the delta. Counsel reviews the diff, not the document.
See the workflowBACK-OFFICEClaims processing
Triage incoming claims, cross-check policy coverage, prepare the first response. Adjusters approve the decision.
See the workflowBACK-OFFICEOnboarding
Every new hire, customer, or account gets the same complete welcome — forms filled, signatures chased, access provisioned.
See the workflowBACK-OFFICEApprovals
Route every approval request to the right person with the context attached. Chase what stalls past your SLA.
See the workflowOne workflow. Ticket triage. Live in 48 hours.
Mia is our AI employee. Email her — she’ll book your 15-minute call. That’s the demo.