Operations

Maintenance coordination

Unstick tenant maintenance tickets by triaging the request, chasing vendor ETAs, drafting tenant updates, and preparing owner-ready summaries.

FIRST FIXUnstick one maintenance ticket

Send the stuck ticket. Mia maps the first triage, vendor chase, tenant update, and owner-approval loop.

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HOW IT WORKS

Property management teams do not just need another maintenance form. The messy middle starts after the tenant reports the issue: photos are missing, the vendor has not given an ETA, the owner wants context, and the tenant keeps asking for an update. This AI employee keeps the ticket moving until a human decision is needed.

WHAT COMES IN
  • Tenant maintenance emails, portal requests, photos, and access notes
  • Property manager rules, vendor list, owner approval thresholds, and SLA windows
  • Prior work orders, invoices, inspection notes, and tenant communication history
WHAT GOES OUT
  • Triage summary with urgency, missing details, and recommended next step
  • Vendor ETA chase drafts and tenant status updates ready for approval
  • Owner-ready maintenance brief with source links, costs, and open decisions
TYPICAL TOOLS

The employee runs inside the systems you already use. Common ones for this workflow:

PropertyMePropertyMe
Console CloudConsole Cloud
Property TreeProperty Tree
OutlookOutlook

If your stack is different, it almost certainly connects too. See the directory →

A MOMENT

“Hot-water complaint comes in at 7:12am. By 8:00am the tenant details are complete, two vendors have been chased for ETA, and the owner has a concise approval brief.”

MORE IN OPERATIONS

Other workflows on the same track.

OPERATIONS

Referral intake automation

Turn one referral into a booked visit by chasing missing forms, checking admin gates, and routing the file for human review.

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Construction RFQ follow-up

Start with one RFQ chase: track missing subcontractor pricing, scattered attachments, due dates, and change-order context until the review packet is ready.

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Inbox triage

Surface what needs you. Kill the noise. Draft the rest in your voice.

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Executive ops

The chief of staff you couldn’t hire. Meeting prep, action capture, weekly cadence — owned end to end.

See the workflow
See every workflow
HIRE YOUR FIRST

One workflow. Maintenance coordination. Live in 48 hours.

Unstick one maintenance ticket

Send the stuck ticket. Mia maps the first triage, vendor chase, tenant update, and owner-approval loop.