Owner
Senior property manager, department head, or agency principal carrying portfolio pressure and complaint risk.
Operations
Maintenance coordination
Maintenance tickets slow down when tenants, vendors, and owners all need updates.
Mia keeps the ticket moving until the property manager needs to approve.
FIRST FIXUnstick one maintenance ticketSee pricing
Send the stuck ticket.
Mia maps the first triage, vendor chase, tenant update, and owner-approval loop.
TYPICAL TOOLS
The employee runs inside the systems you already use.
The point is less manual work, not another app to manage.
If your stack is different, it almost certainly connects too. See the directory →
WORKDAY PRESSURE
Start where someone is already getting chased.
Property management teams handling tenant maintenance, owner approvals, and trade follow-up.
Workday sentence
Tenant is chasing, vendor has not replied, owner wants a number, and I still need to approve the spend.
Where it gets stuck
Maintenance stalls between tenant detail, vendor ETA, owner context, and spending thresholds.
Every stall creates another follow-up.
What cannot go wrong
A tenant complaint escalates, an owner thinks the agency is asleep, or an urgent repair gets buried in the inbox.
What stays human
They protect responsiveness, local judgment, and owner trust.
They do not want a bot dispatching trades without approval.
First useful version
A moving ticket: missing details chased, vendor ETA drafted, tenant updated, and owner approval brief ready before the manager steps in.
WORK + APPROVAL
What changes when this work gets handled.
Mia is useful only if this work gets cheaper, faster, cleaner, or easier to trust.
She handles prep, drafts, chases, and handoffs.
Your team keeps the decision.
Work to clear
What your team gets back
Triage summary with urgency, missing details, and recommended next step
Impact
Why it matters
Faster turnaround, fewer dropped handoffs, clearer updates, and less manager attention spent chasing status.
Current cost
What it costs now
Tenant maintenance emails, portal requests, photos, and access notes
Human approval
Where people stay in charge
Property managers approve tenant-facing replies, owner recommendations, vendor dispatch, and spend above the agreed threshold.
WHY THIS RESULT MATTERS
Property management teams do not just need another maintenance form.
The messy middle starts after the tenant reports the issue: photos are missing, the vendor has not given an ETA, the owner wants context, and the tenant keeps asking for an update.
This AI employee keeps the ticket moving until a human decision is needed.
CURRENT COST
- Tenant maintenance emails, portal requests, photos, and access notes
- Property manager rules, vendor list, owner approval thresholds, and SLA windows
- Prior work orders, invoices, inspection notes, and tenant communication history
RESULT DELIVERED
- Triage summary with urgency, missing details, and recommended next step
- Vendor ETA chase drafts and tenant status updates ready for approval
- Owner-ready maintenance brief with source links, costs, and open decisions
PROOF MOMENT
“Hot-water complaint comes in at 7:12am. By 8:00am the tenant details are complete, two vendors have been chased for ETA, and the owner has a concise approval brief.”
MORE IN OPERATIONS
Other results on the same track.
OPERATIONSSee the resultOPERATIONSSee the resultOPERATIONSSee the resultOPERATIONSSee the result
Referral intake automation
Turn one referral into a booked visit by chasing missing forms, checking admin gates, and routing the file for human review.
Construction RFQ follow-up
Start with one RFQ chase: track missing subcontractor pricing, scattered attachments, due dates, and change-order context until the review packet is ready.
Inbox triage
Surface what needs you.
Kill the noise.
Draft the rest in your voice.
Executive ops
The chief of staff you couldn’t hire.
Meeting prep, action capture, weekly cadence — owned end to end.
Work scorecard
Before you hire for it, send us the stuck work.
Mia checks the cost, risk, approval line, and whether an AI employee can clear the first version.
If this is cheaper or safer with a person, the scorecard says that.
WORK + APPROVAL SCORECARD
A short check for cost, speed, quality, risk, and the first safe version.
Work
What keeps piling up?
Replies, reports, checks, handoffs, document chases, approvals, or follow-up that keeps coming back.
Cost
What does it cost now?
Staff time, manager attention, customer wait time, rework, missed follow-ups, or lost revenue.
Quality
What would make it useful?
Better drafts, faster turnaround, fewer errors, cleaner handoffs, and less chasing from managers.
Control
What still needs human approval?
Customer promises, pricing, refunds, legal language, financial decisions, or anything that can damage trust.
Output: work to clear, current cost, approval line, pricing shape, and the smallest useful test.
HIRE YOUR FIRST
One stuck task. Maintenance coordination. First proof in 48 hours.
Unstick one maintenance ticket
Send the stuck ticket.
Mia maps the first triage, vendor chase, tenant update, and owner-approval loop.